Pre-Contract Information Form

Distance sale of a service: AIsier web app, paid with Stripe

Version: 1.0 · This page is the general text of the form; when you buy, the version filled in for your product, price, date and account is shown on the checkout screen and sent to your e-mail.

We prepared this form for you to read before you pay. Under Article 48 of Turkey's Consumer Protection Law No. 6502 and Articles 5 and 6 of the Distance Contracts Regulation, everything you need to know about the service you are about to buy is here. The information in this form is an integral part of the Distance Service Contract to be formed between us and cannot be changed unless expressly agreed otherwise.

This form only covers purchases you make in the web app at aisierinvest.com, paying with Stripe. For purchases you make from the App Store on iPhone or iPad, or from Google Play on Android, Apple or Google carries out the sale under its own terms; payment, cancellation and refunds follow that store's rules.

1. Seller

• Company: AIsier Inc.
• Place of incorporation: Delaware, United States of America
• MERSİS / tax identification number: We have no MERSİS registration and no tax identification number in Turkey.
• Full address: 131 Continental Dr, Suite 305, Newark, DE 19713, United States of America
• Phone: We do not have a phone line yet; the fastest way to reach us is e-mail.
• E-mail: hello@aisierinvest.com
• Website: https://aisierinvest.com

There is no intermediary service provider in this sale: you form the contract directly with AIsier Inc. We receive your payment through our payment service provider, Stripe.

You also use the e-mail and postal address above for complaints, withdrawal notices and other notices about the contract; we have no separate complaints address. For requests about your personal data: privacy@aisierinvest.com

2. Essential characteristics of the service

What you are buying: the plan or credit pack you choose on the checkout screen

Product type: subscription or credit pack

What AIsier is: AIsier Investment Assistant is an app that lets you track your investments and read AI-written summaries based on market data. AIsier does not give investment advice: its content is general information and is not a recommendation to buy, sell or hold any asset.

Credits: The AI features in the app use three kinds of credits. Silver covers quick looks, gold covers deep analyses; diamonds are used only in the chat with AIsier. Which credit a feature uses and how many are shown on that feature's button in the app; the full list of features is in Profile. You can convert gold, silver and diamonds into each other at the rates shown in the app. Credits are assigned to your account, cannot be transferred to another account and cannot be exchanged for money. Credits spent on an operation whose result could not be produced at all because of a technical problem are returned to your account.

What stays free: The basic tracking features and following five markets (stocks, crypto, currencies, funds and commodities) are free on every account. The rights you get with this purchase are written below.

For subscriptions

What your subscription includes

• Plan and billing period: The plan you choose on the checkout screen; billed monthly or yearly. A plan paid monthly makes you a Premium member, a plan paid yearly a VIP member.
• Credits you receive each calendar month: the amount of credits shown on the checkout screen. Every plan unlocks all features of the app; the plans differ only in the amount of credits you receive each month.
• Credit renewal: Your credit allowance renews on the first day of each calendar month at 03:00 Turkey time (00:00 UTC); on the yearly plan it also renews every month. A monthly allowance you do not use does not carry over to the next month.
• First month: When your subscription starts, the allowance for the current calendar month is assigned. Credits you spent during a trial in the same month are deducted from this allowance. If you subscribe during a trial, your paid subscription starts at once; the remaining trial days are not added to your subscription.
• Spending order: When you use a feature, it is first deducted from that month's plan allowance. When your plan allowance runs out, your other credits that have an expiry (e.g. game rewards) are used, and last your purchased pack credits, which do not expire.
• VIP benefit: While your yearly (VIP) membership lasts, you buy extra credit packs at the lower VIP price.
• When the subscription ends: Your monthly credit allowance stops; credits you bought in packs stay usable.

For credit packs

What your pack includes

• Pack: the amount of credits shown on the checkout screen, one-off.
• The credits are loaded to your account as soon as your payment is confirmed. They do not expire, do not renew and need no subscription to use.
• If you have a subscription, that month's plan allowance is spent first, then your other credits that have an expiry, and your pack credits last.

Compatible devices and software: You use the service with the same account in an up-to-date web browser with an internet connection at https://aisierinvest.com/app/ and in the AIsier apps on the App Store and Google Play. The minimum operating system version the apps support is stated on the store pages.

Technical protection measures: You need to sign in to your account to use the service; credits can be used only in this account. Apart from this there is no technical protection measure that restricts the functionality of the digital content.

Purchase condition: To buy, you must be at least 18 years old or have the approval of your legal representative (your parent or guardian).

3. Price and payment

• Total price including all taxes: the price shown on the checkout screen

For subscriptions

• Price of each billing period: This amount is the price of each monthly or yearly period. You pay the first period when you buy. Your subscription renews automatically at the end of each period until you cancel, and the renewal fee is charged automatically to your saved card on the day the new period starts. First renewal date: the date shown on the checkout screen.
• Price stability: While your subscription lasts, renewals are made at the price you accepted when you bought; later price changes apply only to new purchases. If you change your plan, the new plan's price on that day applies.
• Promotion code: If you have a valid promotion code you can enter it on the Stripe checkout page; the discounted amount is shown on that page before you confirm the payment and the amount you pay goes below the price here.

For credit packs

• Payment: You pay this amount once; the pack does not renew.
• Extra charges: We add no tax, commission or other charge on top of this amount. The bank that issued your card may apply an exchange rate difference or a transaction fee for a transaction in a foreign currency; that charge is between you and your bank and is not paid to us.
• Payment method: You pay on Stripe's secure checkout page with a debit or credit card, in a single charge; there are no instalments. Your card details are entered on Stripe's page and never reach us.
• Delivery restrictions: The service is provided electronically, so there are no delivery or shipping restrictions.
• Communication costs: You form the contract over the internet; you pay no communication fee other than the cost of your internet connection.
• Deposit: No deposit or other security is asked of you.

4. Start of the service

The contract is formed as soon as Stripe confirms your payment and the service starts at the same moment, without further waiting.

For subscriptions

Your membership becomes active and the credits for the current calendar month become available in your account.

For credit packs

The credits are loaded to your account.

If the service does not start after your payment is confirmed, write to hello@aisierinvest.com. If we cannot start the service as promised, you can terminate the contract; in that case we refund the full amount you paid, with statutory interest, within 14 days from the date your termination notice reaches us.

5. Right of withdrawal

In distance contracts the consumer has the right to withdraw from the contract within 14 days without giving any reason and without paying a penalty. Article 15 of the Distance Contracts Regulation, however, exempts some contracts from this right, and this purchase is one of those exceptions.

For credit packs

A credit pack has no right of withdrawal. Credits are intangible goods delivered instantly in electronic form (Regulation Art. 15(1)(ğ)). Before moving to the payment page, you expressly confirm, by ticking a separate box, that you want the credits loaded to your account as soon as your payment is confirmed and that you know you therefore have no right of withdrawal.

For subscriptions

A subscription has no right of withdrawal. With your approval, the service starts as soon as your payment is confirmed, before the withdrawal period ends (Regulation Art. 15(1)(h)), and that month's credits are delivered instantly to your account in electronic form (Regulation Art. 15(1)(ğ)). Before moving to the payment page, you expressly confirm, by ticking a separate box, that you want the service to start at once and that you know you therefore have no right of withdrawal. Having no right of withdrawal does not affect your right to end your subscription at any time (see section 6).

No purchase can be made without this confirmation.

If, because of an error, a sale went through without this confirmation, or a right of withdrawal arose for another reason, it is enough to notify your decision within 14 days of the day the contract was formed by e-mail to hello@aisierinvest.com or in writing to the postal address above. You can use the model withdrawal form annexed to the Regulation or state your decision clearly. Within 14 days of the date your notice reaches us, we refund all payments we collected to the card you paid with, in one go and without charging you.

6. Cancellation, termination and refunds

For subscriptions

• Right to end at any time: You can end your subscription at any time, without giving a reason and without paying a penalty.
• Stopping renewal: You can cancel your subscription in the Stripe customer portal that opens with the "Manage or cancel" link on the subscription page of the web app. The cancellation takes effect at the end of the current period: until then your membership and credit allowance continue, and no payment is taken for the next period. You can also send the same notice by e-mail to hello@aisierinvest.com.
• Ending at once and refunds: On the monthly plan the fee for the current period is not refunded; the termination takes effect at the end of that period. On the yearly plan, if you want your subscription to end at once, write to hello@aisierinvest.com: we end your subscription within 7 days at the latest after your request reaches us and, within 15 days of the end date, refund one twelfth of the yearly fee for each full month remaining after the end date to the card you paid with, without deductions.
• If you delete your account: Your web subscription is cancelled at the same time and no further payment is taken from you; all credits in your account are deleted too. If you want a refund of the remaining full months on the yearly plan, write to hello@aisierinvest.com before deleting your account.
• If a renewal payment fails: Stripe may retry the payment; your membership continues during this time. If the payment cannot be collected, your subscription may end.
• End notice: We tell you by e-mail when your subscription ends.
• Plan changes: While your subscription lasts you can change your plan in the same portal. A move to a plan with a higher monthly equivalent starts at once: the remaining amount of your current plan is credited to your payment and the difference is charged at once. A move to a plan with a lower monthly equivalent (e.g. from the monthly to the yearly version of the same plan) and a move from yearly to monthly start at the end of the current period.

For credit packs

• Because a credit pack has no right of withdrawal, the pack price is not refunded except in the cases of a defective service below.
• If you delete your account, your unused credits are deleted with it.

Defective service: If the credits are not loaded to your account or the service does not match the characteristics in this form, you can use your optional rights under Article 15 of Law No. 6502: you can ask for the service to be performed again (e.g. the credits to be loaded), a price reduction in proportion to the defect, or to withdraw from the contract (a refund of the price).

7. Complaints and dispute resolution

• You can send your complaints to hello@aisierinvest.com or to our postal address; we look into them and reply to you by e-mail.
• If the value of the dispute is below the monetary limit the Ministry of Trade announces each year, you apply to the consumer arbitration committee where you live or where you made the transaction. You can also apply through e-Devlet with the Consumer Information System (TÜBİS).
• For disputes above this limit you can go to the consumer court, on condition that you apply to a mediator before filing the case. You can file the case at the consumer court where you live.
• This sale is governed by Turkish law; the mandatory provisions protecting the consumer are reserved in all cases.

8. Forming and keeping the contract, and privacy

Technical steps:

• On the subscription page of the web app you choose your plan and billing period, or a credit pack.
• Right before payment, your order summary, the total price and the withdrawal information are shown; you can open and read this form and the Distance Service Contract.
• When you tick the two confirmation boxes and press the "Place order with obligation to pay" button, you move to Stripe's secure checkout page. If your app language is Turkish, this page opens in Turkish.
• When you enter your card details and press the confirm button on the checkout page, you take on the obligation to pay. Once your payment is confirmed the contract is formed and the service starts.
• Your order confirmation is sent by e-mail to your account's e-mail address together with filled-in copies of this form and the contract.

Correcting errors: You can change your choice before moving to the Stripe page. On the Stripe page you can correct your card details or go back from the page and drop the order; no charge is made until you confirm the payment.

Retention: We keep this form, the contract, the confirmation records and the payment records for 3 years; even if you delete your account, these records are kept for this period as the law requires. On request we send you a copy by e-mail from hello@aisierinvest.com.

Privacy: We explain how your personal data is processed in the KVKK Privacy Notice (https://aisierinvest.com/kvkk-aydinlatma.html) and the Privacy Policy (https://aisierinvest.com/privacy.html). Confirming this form or the contract does not mean you give explicit consent to the processing of your personal data.

Language: This form is drawn up in Turkish.

9. Confirmation

Before moving to the payment page, you confirm by ticking the related box that you have read this form and received the pre-contract information. If you do not confirm, the contract is not formed (Distance Contracts Regulation Art. 7).